After the hype of Samsung releasing a $1,000-plus foldable phone and showing a durability test earlier this month, review users of the phone have found something quite different with the experience.
Tech reporters from CNBC, Bloomberg and the Verge tweeted images of issues with the Galaxy Fold April 18. The phone that touts a durable 7.3-inch QXGA+ Dynamic AMOLED Display unfolded, a 10-megapixel selfie camera, a triple camera on the rear of the phone, a 4380mAh battery with the ability for fast wired and wireless charging, an Octa-core processor and more, seems to have issues just before it’s been launched to the masses. In a March 28 release, Samsung wrote that the phone could outlast more than 200,000 folds. However, reviewers seem to be having the opposite experience.
Steven Kovach posted a video of his one-day old Galaxy Fold with one side of the screen blinking and flashing.
Amazing new feature from Galaxy Fold. Disco light effect. Switch to Galaxy. pic.twitter.com/gpozpfczES
— Kelvin Siew (@sswkelvin) April 18, 2019
Mark Gurman, who writes Apple and other device reviews for Bloomberg, tweeted an image of his new Galaxy Fold and having issues with one side of the phone’s screen.
Gurman tweeted, “The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not.”
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
— Mark Gurman (@markgurman) April 17, 2019
Bloomberg reported that the 2016 launch of the Galaxy 7 “after consumers reported issues with the battery bursting into flames.”
“The world’s largest smartphone maker is counting on ground-breaking gadgets to propel growth and excite consumers as demand for mobile devices flattens,” Bloomberg wrote. “Pre-orders began Monday for a marquee device expected to usher in a wave of smartphones that can unfurl into tablets.
Gurman tweeted a reply from Samsung regarding the issues with the Galaxy Fold.
“A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter,” Gurman wrote quoting Samsung.
“Separately, a few reviewers reported having removed the top layer of the display, causing damage to the screen. The man display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches,” Gurman continued in a tweet, quoting Samsung.
“Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.”
Gurman also continued that there was no explicit label to not remove the protective layering. Most newly-unboxed phones have a light screen protector for users to remove from the phone to use.