Originally set to release April 26, Samsung announced it will postpone the Galaxy Fold’s release date. The company will announce a new release date in the coming weeks.
Samsung confirmed in a release that while initially excited to release the world’s first foldable phone, users and testers of the phone found some issues. The foldable phone that folds out to a 7.3-inch display with an AMOLED display has a $1,900-plus price tag that users will want to make sure is worth the money before considering purchasing, especially with the reported issues by testers.
“While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience,” Samsung wrote. “To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.”
The announcement comes days after beta testers tweeted issues with the phone. About a week ago, media phone testers tweeted images of the phone’s foldable screen blinking and being completely unusable after two days of use. Tech reporters from CNBC, Bloomberg and the Verge tweeted images of issues with the Galaxy Fold April 18, showing blinking and cracked screens.
Another issue phone testers experienced was no warning by the packaging to not remove a screen protector on the phone. Many of the testers tweeted that no such packaging indicated not to remove the screen protector. Variety reported that some of those issues were apparently related to journalists peeling off a protective layer, which looked like a traditional screen protector but was actually a key part of the display.
“However, others reported issues unrelated to the layer, including parts of the display going dark, and bumps emerging under the display’s surface,” Variety reported.
According to Samsung, the initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge.
“There was also an instance where substances found inside the device affected the display performance,” Samsung wrote. “We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.”
Samsung unveiled the foldable device in February and has released multiple promotional videos following the phones reveal, including one that touted the phone could withstand more than 200,000 folds.
“We value the trust our customers place in us and they are always our top priority,” Samsung wrote. “Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.”
Sources: CNBC, Bloomberg, The Verge, Twitter